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Specialist Customer Success Partner - SAP Academy for Customer Success - Italy


As a S-CSP within the SAP Academy for Customer Success, you will be responsible to:

Successfully complete a 9-month learning-apply program that enhances your support into the sales role, a critical customer facing function within our dynamic Cloud Services Success (CSS) organization.

Immerse yourself in a multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.

Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.

Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSP professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and CSS and give you the professional experience to be ready to serve our customers. Upon successful completion of the program, you will move in to a direct customer-facing S-CSP role in your market and continue to receive mentoring and coaching support to accelerate your growth. Specialist focus areas: Customer Experience (CX), Human Experience Management (HXM), S4/RISE, Digital Supply Chain (DSC) and, Procurement (ISBN).

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.